Support

Stuck on something? Here is how to get help fast.

Reach a human

The quickest way to get help is email. We read every message and aim to reply within one business day.

Connecting your stay: look for Connect your stay— scan the QR on your welcome card, tap the link your host sent you, or enter the code they gave you.
Photos & voice notes: attach a photo or hold the mic to send Alora a voice note from the message bar. Camera and microphone access are optional and managed in your device settings.
Tips & splitting costs:tips and settle-ups are processed by Stripe. If a payment looks wrong, email us with the date and amount and we’ll chase it down.
What Alora knows about you:your preferences are private and never shown publicly. Manage them in Settings → What Alora knows about you.
Reporting a review or response: tap Report on any guest review, or long-press an Alora chat response, to flag it. We review flagged content within 24 hours.
Deleting your account:Settings → Delete account. This schedules permanent deletion of your profile, preferences, trips, and reviews, and emails you a cancellation link in case you change your mind.

Plans & billing: manage your subscription, payment method, and invoices from your web dashboard. Email us if anything looks off.
Getting set up: see how it works for the full walkthrough, or reach out and we will help you onboard your property.