Privacy Policy

Host With Alora LLC ("we," "us," or "our") operates the Host With Alora mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

2.1 Information You Provide

• Account information: name, email address, and password when you create an account
• Preferences: travel interests, dietary preferences, and other profile details you choose to share
• Chat messages: conversations with Alora to provide recommendations
• Photos and voice notes you attach to chat: if you choose to send Alora a photo (for example, of an appliance) or a voice note, we store the attachment with your conversation. Photos are analyzed to describe their content and voice notes are transcribed so Alora can respond. Camera, photo library, and microphone access are requested only when you use these features and can be revoked in device settings at any time.
• Stay session data:property codes you enter to connect to a host’s property
• Tip and cost-split records: if you tip a host team or split trip costs with travel companions, we keep transaction records (amounts, participants, and status). Payment card numbers are handled entirely by Stripe and never touch our servers.

2.2 Information Collected Automatically

• Device information: device type, operating system, and unique device identifiers
• Usage data: pages visited, features used, and interaction patterns (collected via PostHog)
• Crash and performance data: error logs and performance metrics (collected via Sentry)
• Push notification tokens: device tokens for delivering push notifications when you opt in

2.3 Information We Do Not Collect

• We do not collect or store payment card numbers (Stripe handles all payment processing)
• We do not access your device contacts or health data
• We do not browse your photo library — we receive only the individual photos you choose to attach to a chat
• We do not store a history of your precise location. When you grant location access, it is used on your device to center maps and sort nearby recommendations.

• Provide and personalize Alora’s answers and recommendations
• Connect you to your host’s property and local area information
• Improve our Service through anonymized analytics
• Send push notifications you have opted into
• Detect and prevent fraud or abuse
• Respond to support requests

We do not sell your personal information. We may share information with:

• Property hosts: limited information necessary to facilitate your stay (e.g., that you are checked in)
• Service providers: third-party services that help us operate (Render for hosting, Stripe for payments, Cloudflare for media storage, Sentry for error tracking, PostHog for analytics, Expo for push notifications)
• AI providers:chat messages and attached photos are processed by our AI providers (such as Anthropic) to generate Alora’s responses, under agreements that restrict use of your data to providing the Service
• Legal requirements: when required by law, subpoena, or government request

We retain your account data for as long as your account is active. Chat history — including photos and voice notes you attached — is retained for personalization and is deleted with your account. Analytics data is anonymized and retained in aggregate. You may delete your account from within the app or by contacting us; associated data is removed on a scheduled purge after deletion.

We implement industry-standard security measures including encrypted connections (TLS), hashed passwords (bcrypt), and access controls. No system is 100% secure, and we cannot guarantee absolute security of your data.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for push notifications at any time via device settings

To exercise these rights, contact us at privacy@hostwithalora.com.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at: